Refund & FAQ

HOW LONG IS THE SHIPPING PROCESS?

Tracking and Insurance

 

All orders will receive full tracking information via email and/or SMS text. Please allow 5-7 business days for your order to be processed.

TheOfficialDept is not liable for missing or lost packages once tracking shows delivered. However, we are committed to ensuring your satisfaction which is why we insure all shipments. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

 

DO YOU SHIP INTERNATIONALLY?

Yes we ship to most locations, if you have a problem at checkout please email us at theofficialdept@gmail.com

 

WHAT IS THE RETURN/EXCHANGE POLICY?

Due to health concerns regarding COVID-19, refunds or exchanges will not be accepted at this time. If you have any problems please contact our email theofficialdept@gmail.com

MY ITEM CAME DAMAGED, WHAT SHOULD I DO?

If you received the wrong item or it came damaged, please email us theofficialdept@gmail.com and a Customer Representative will assist with a solution.